Tell us about your ideal vacation to the UK and Ireland
Monday to Friday: 7.30am to 10.30pm London time.
Saturday: 9.30am to 1.30pm. Sunday: closed.
Operations centre (Gatwick)
John de Mierre House, Haywards Heath, West Sussex, RH16 1UA
SBC House, Restmor Way, Wallington, London, SM6 7AH
Don’t hesitate to ask us anything
We are here to make sure your trip to the United Kingdom and Ireland is a grand success. What sets us apart is our vast knowledge, it is what makes all the difference; we never stop researching, sampling restaurants, staying in hotels, doing everything that we believe would make your visit to Britain and Ireland special.
We are happy to answer your questions
Yes, we require you to purchase travel insurance. The most important reasons are:
1. You can be financially protected in the event of a last minute cancellation.
2. You can be financially protected in the event of a medical emergency.
3. You can be financially protected in the event of loss or stolen goods.
4. You can be financially protected in the event of an emergency repatriation.
You can cancel your tours and services with Luxury Vacations UK without penalty up to 31 days before you arrive, minus our tour-design, booking and set up fee rated at 25%.
We require a 25% non-refundable tour-design, booking, and set-up fee plus the value of tickets which require immediate booking to secure your services with Luxury Vacations UK. The amount of 25% (non-refundable tour-design, booking and set-up fee) represents work carried out, which includes but is not limited to three quotes, full detailed final itinerary, and all administration required for service set up.
Please see our full Terms and Conditions.
Your driver-guide will be extremely knowledgeable, which will include but not limited to British history, culture, architecture, historical figures, food and drink.
We place much value on attitude, the likeability factor and sense of empathy, in addition to knowledge.
In most cases, our guides will have the authority to guide inside historical sites. When this is not the case, alternative arrangements will be made. For example; Guided tours of some stately homes will require the booking of an 'in-house' guide if this is requested or required.
There are various 'guide badges' and so-called qualifications, although regulations in the UK regarding tour guiding is light. Nearly all of our guides have acquired an industry recognised badge, some of our guides have specialist knowledge of a particular historical place, and often there is no relevant badge. All of our guides have received our in-house guide training in addition to their own industry recognised badge.
We can provide specially adapted vehicles for wheelchair users. We also have manual wheelchairs for clients who have mobility issues and steel ramps for vehicle access. We can also arrange the hire of more specialist equipment such as motorised ramps, mobility scooters, bathroom aids and walking aids.
We do not cancel tours if it rains. In general rain showers are brief, and it is infrequent for the weather to alter a tour. All of our vehicles have umbrellas for your use. In exceptional circumstances, the weather may change an itinerary due to the nature of activities, such as climbing and mountain hiking.
It is possible to alter your itinerary on the day subject to logistics and any pre-booked tickets/time slots you may have. You can discuss the options with your guide on the day or our office before your tour.
Once you have paid your deposit, you will receive a receipted invoice together with our Terms and Conditions. Once you have paid your final payment 30 days before travel, you will receive a further receipted invoice and a full itinerary with pick up/drop off times and the name and cell phone number of your guide. You must check through this document and let us know if there are any changes you wish to make. We will hand-deliver your welcome folder, which will include a printed itinerary, essential information and any paper tickets that you will require. Our chauffeur or guide will hand these over upon arrival or on the first day of your tour.
Bottled water will be provided in the vehicle for your enjoyment. However, please refrain from eating in the vehicle. Culturally, eating in cars is not usually done in the UK. Our itineraries are designed to include a lunch and tea stops.
For standard touring, we suggest comfortable walking shoes, no heels. You may find yourself climbing a medieval spiral staircase or strolling down a cobbled street. Wearing layers, you can take off is perfect for a day out. All of our vehicles have umbrellas for your use and blankets to snuggle around you on cold days. In any event, we will warn you of unusually hot, rainy, or cold weather.
Your guide will meet you in the lobby of your hotel at the allotted pick up time. If you are staying in a private residence, your guide will call you beforehand to inform you they have arrived and where to meet.