van-with-family

Meet the team

Andrew Stevens

Director

Celine

Tour Planner

Natalie

Operations Management

Amie

Operations Management

Creating Experiences since 2002

I just wanted to take a moment to say thank you for all your help in making our trip to London a “once in a lifetime” trip. The itinerary was superb and the accommodations were perfect. I would not change a single thing.
Orihel, T.

We have created experiences for individuals, families, groups and corporations for more than 15 years.

The reason our clients come back to us year after year, is not just because we have the finest fleet of vehicles or that we can offer private access and superb value, it is because we pay particular attention to the character of the people who work with us and look after you during your stay in Britain.

Please contact us if you’d like to receive a brochure with more detailed information about our wonderful tours, engaging travel guides, luxury hotels and our fleet of exclusive touring vehicles.

And if you have toured with us before and would like to leave a comment about our service or your tour guide, we’d love to hear from you. Thank you!

Our Tour Guides

Interesting people with a sense of humour, with one motive – that you have a good time!

Our driver-guides, chauffeurs and office team may have different personalities, but they all share the same great attitude and commitment to customer care.

We have a large team of experienced and professional guides and driver-guides, some of whom speak another language apart from English. All have received training to match the expectations of our clients.

Not only do we look for people who are knowledgeable and professional, we also want people who have those elusive, combined ingredients of empathy, likeability and character. These are the personality types who go the extra mile and make your vacation special.

Ready to start your Vacation?

Our quick guide Planning to your Trip

Our fleet of fine vehicles includes sedans, SUV’s, passenger vans and coaches.

Sedan
Our luxury sedans are extremely comfortable for up to three passengers. Our Mercedes-Benz and BMW limousines have their wheelbases extended for extra comfort. Luggage capacity: 2 medium suit cases plus 2 small carry-ons.

SUV’s
Our new SUVs are perfect for city and countryside touring. Panoramic roof, large seats and easy access are all key features of our fleet. Luggage capacity: 2 medium cases plus 2 small carry-ons.

Passenger Vans
Our range of passenger vans are suitable to fulfil a number of different roles, depending on the number of people travelling, the amount of luggage and the length of the journey. Luggage capacity: 8 medium suit cases plus 2/3 small carry-ons OR 5 large suit cases plus 2/3 carry-ons.

Mini Coaches
This vehicle is ideal for small corporate groups and large families. Large windows, cool boxes and quiet modern engines will enhance the touring experience.

Luxury Motor Coaches
Our luxury motor coaches can cater for every group size from 21 to 49 passengers. All of our luxury coaches are air-conditioned, have radio/pa systems and are fitted with seat belts. Some have a refrigerator, TV/Video/DVD and washroom facilities.

Let us help you choose the accommodation to match your personal style.

Guest Houses and Unique Historic Properties
Guest houses have that lovely homely feel. Our unique historic properties are forts, follies and towers – restored to their former glory. These properties are often just a short walk from a lovely country pub.

Castles and Manor Houses
There’s nothing quite like staying in an authentic medieval castle or manor house. Every painting, room and corridor has a tale to tell. Each bedchamber is genuinely unique.

Town House and Boutique Hotels
For those who want quality accommodation in great locations, sometimes with a touch of quirkiness. Centrally located, these hotels are usually a short hop from local pubs, shops and restaurants.

Contemporary and Designer
Modern and elegant, setting new standards of luxury in British cities. Hotels where every last detail has been individually created by the designer to provide a ‘walk-in work of art’ experience.

Classic and Britain’s Finest
Start and end your day in a luxurious place. These are some of the best known hotels boasting a wide range of facilities and world-class restaurants.

We offer high-end chauffeur-driven services throughout the United Kingdom – England, Scotland or Wales.

On business or pleasure, there is nothing quiet like having a decent driver to look after you. Driving safely, planning each job carefully and keeping the vehicle in immaculate condition inside and out. These are the things that make a difference between a standard car service and a professional chauffeur-driven service.

We choose our drivers based on their character, experience and ability think on their feet when things do not quiet go to plan traffic wise. Opening doors, making sure you are safe and driving in a manner that you would expect from a professional chauffeur, means that you can relax and enjoy your journey.

Airport Transfers
After a long transatlantic flight you need to feel like you are being taken care of. Your chauffeur will assist with luggage, escort you to the vehicle and answer any practical questions you may have about your stay.

We spread our chauffeuring jobs far enough apart to make sure our drivers do not feel under pressure to rush. This will mean your chauffeur will have the time to make sure your are comfortable, plan the route carefully and make the journey in an relaxed safe manner. We will match the vehicle to the volume and size of luggage you have. Most of our vehicles have Wi-Fi as standard.

Hourly rates
Our rates start from £50 GBP per hour.

Vehicles operated

  • Mercedes S-Class (sedan)
  • Mercedes E-Class (sedan)
  • Mercedes Viano (van 7 seater)
  • Mercedes Mini Coach (15 passenger seat)
  • BMW X5 (luxury SUV)
  • BMW GT (luxury sedan)

This is the boring bit. But, it is very important to be adequately insured during your stay.

It is required that you obtain adequate travel insurance to cover any loss of personal belongings or financial loss as a consequence of flight cancellations, train cancellations, personal illness or any other circumstances that would stop you from travelling and therefore stop you using our services.

By booking tours or services through Luxury Vacations UK (Howard Stevens Ltd) you agree to these terms and conditions and therefore are required to obtain adequate insurance to cover the cost of services booked with Luxury Vacations UK (Howard Stevens Ltd).

Allianz Travel Insurance is a company offering travel insurance in the USA.

Need to know, when travelling to Britain.

When planning an extended luxury tour of Britain for a family, couple, individual or group, you really do need a team of experts on the ground to help meet your requirements. Our local knowledge is vital to the success of your tour. We can tailor every aspect of your vacations, from the route to the accommodation, to booking tickets for special events and making dining arrangements. Set out below are a few helpful pointers.

British Money
The UK’s currency is the pound sterling (£/GBP). Despite being a member of the European Union, the UK has not adopted the euro. There are 100 pence (p) to the pound (£). Notes come in denominations of £5, £10, £20 and £50. Coins come in 1p, 2p, 5p, 10p, 20p, 50p, £1 and £2.

There are numerous bureau de change outlets in the UK – often located inside banks, travel agents or post offices, as well as airports and major train stations. It’s worth shopping around to get the best deal – compare the exchange rates on offer and don’t forget to ask about commission. A good tip is to ask how many pounds you will receive in total after all charges have been deducted.

Credit Cards and Cash Machines
Credit cards – especially Visa and Mastercard – are widely accepted in UK restaurants, bars, cafés and shops. American Express and Diners Club cards are less commonly accepted.

There are plenty of cash machines (also known as cash-points or ATMs) around. Most accept international cards with the Visa, Plus, Mastercard, Cirrus or Maestro symbols. Some other systems are also recognised, but it’s a good idea to check with your bank or card company before you travel. If you have a non-UK account you will almost certainly have to pay a charge when you withdraw cash. Again, contact your bank before travelling to find out details. You might see cash machines in some corner shops and small supermarkets. Check before using them as they are likely to charge a fee for every transaction.

Bank Holidays
Public holidays, or “bank holidays” as they are known, are spread throughout the year and mark religious, historical and special events. On bank holidays many business and banks are closed. However, plenty of shops and attractions stay open throughout the public holidays. Be sure to check opening times before visiting on these days as some will open for reduced hours and others might not open at all.

Smoking
Smoking is now banned in the UK in all indoor public places (including platforms at train stations).

Electricity in the UK
UK appliances are fitted with three-pin plugs that can be connected to the UK mains supply through wall sockets. Unlike the sockets in many other countries, these have a switch to turn the power supply on and off – make sure you’ve turned it on if you’re trying to charge your appliance! You will need a simple adapter for your electrical equipment which can be purchased from airports and some retail shops.

Mobile phones/Cell Phones
If you want to use your cell phone in the UK, please check that your network has a partner in the UK or your phone will not work. All major airports have UK SIM card machines or shops. Alternatively you can buy a cheap Pay-as-You-Go phone with data included.

Terms and Conditions

Howard Stevens Ltd Trading as Luxury Vacations UK, a limited company incorporated in England trading from SBC House, Restmor Way, Wallington, London, SM6 7AH. Company number: 6818843. VAT number: 972 4343 11

We offer tailor-made inbound travel services to professional overseas travel providers, overseas tour operators, professional overseas travel advisors and customers that contact us through our website or referral. Our tailor-made travel services take place within the United Kingdom.

The Luxury Vacations UK brand is a holder of a Public Carriage Office License (no 609302), which allows the booking and operation of Private Hire Vehicles and Drivers – services frequently described as a “limo service” or “chauffeur-driven tours”. This license allows us to provide the visitor to the UK our core service of chauffeur-driven guided tours and other types of chauffeur-driven services such as airport transfers.

Luxury Vacations UK is a member of UK Inbound https://www.ukinbound.org/  / ETOA https://www.etoa.org/ and Virtuoso https://www.virtuoso.com/

English Law
The contract between us will be governed by English Law and any dispute will be resolved exclusively by the English courts. Our Terms do not affect your statutory rights.

Data Protection
The protection of your personal information or data is extremely important to us. To respond to an enquiry, process and fulfil your booking or send you a brochure or other promotional material, we need to collect your contact details, such as your name and address. We will only process your personal data in accordance with our Privacy Policy for or about the purpose for which you have provided it (for example, arranging your vacation) or as you have consented to our using it (for example, to send you marketing material) or as permitted by data protection laws.  General Data Protection Regulation (which is otherwise known as GDPR) and a new UK Data Protection Act. We refer to this legislation as data protection laws.

You may ask us what personal data of yours is being held or processed, for what purpose and to whom it may be or has been disclosed. You may also withdraw your consent to receiving marketing material or other communications from us at any time by unsubscribing to our e-mails or otherwise contacting us.

Brochure and Website Content
We take reasonable care to ensure the accuracy of the information contained in our marketing material is correct and up to date. We also require regular updates from our suppliers (hotels and activity suppliers) on a regular basis to be able to provide our customers with accurate information.

Rates and Packages
A ‘package’ is a pre-arranged combination of at least two travel services. Examples are accommodation, tours and ticket purchase. We cannot be made responsible for any additional services/accommodation that have NOT been booked through Luxury Vacations UK.

Guides and service providers

Our professional guides and drivers are fully trained. Our Driver-Guides can offer guided tours at most places of interest, venues, towns and cities on our itineraries. At some locations our guides do not have the authority or knowledge to conduct guided tours. Options for another ‘local’ provider or audio guides can be purchased subject to availability and payment of additional fees.  

Information provided to us

We can provide a fully designed itinerary with quote only when the following information is provided:

  1. Day of arrival and port of entry
  2. Day of departure and port of exit
  3. Personal interests, touring request and services requested
  4. Names and ages of visitors
  5. Accommodation level and room configuration requirements
  6. Any other information that can help us succeed in offering an appropriate service
  7. Travel budget excluding in-bound flight costs. We do not provide air travel to the UK from overseas.

Booking Conditions
All travel services are subject to availability at the point of payment of a 20% non-refundable deposit. We reserve the right to refuse to accept and/or not to proceed with any booking at any time for any reasonable reason. Once the contract is made between us we will use reasonable skill and care to perform our obligations to you.

Where your booking is for more than one person, the first-named person in your party aged eighteen years or over will be treated by us as the ‘lead name’ for your booking. The lead (or Agent) name will be responsible for making all payments due to us in accordance with our contract.

Completion and submission by you of our Booking Form will be treated by us as confirmation that you have read, understood and accepted all our Terms & Conditions.

Cancelation and Amendments

 (a) The Company will make every effort to assist you if you wish to alter your arrangements. Requests for an amendment must be in writing. If it is possible to make the amendment, it will be subject to an amendment charge of £50 per booking, together with all communication charges or other expenses incurred by the Company. These charges will be payable in any event.

(b) All cancellations must be advised in writing. Cancellations are effective on the day they are received by the Company. If you cancel multiple day tours or overnight extended touring, the following cancellation charges will be payable, depending upon the number of days prior to the commencement of booked services the Company receives your notice of cancellation.

We require a 20% non-refundable deposit (plus any ‘Event tickets’ which require immediate booking) to secure your Services and Events with Luxury Vacations UK.

Full payment is due 30 days before travel date.  

If a Client/Agent wishes to cancel or amend Services less than 30 days before the travel date, we can only refund any recoverable amounts of fees. It is usual that there are no recoverable fees at this stage of the booking.

Single service cancelations

If you cancel a single day tour within 48 hours of the scheduled commencement of the booked service, the cancellation charge will be 100% of the total cost.

Insurance Required

When booking with Luxury Vacations UK (Howard Stevens Ltd) you are required to obtain adequate travel insurance, which must include cover of cancelation fees due to any reason at all as laid out in our Terms and Conditions.